Issue with Support ticketing system

Incident Report for Cyren Cloud

Resolved

This incident has been resolved.

Posted Jan 08, 2021 - 10:51 UTC

Investigating

We are currently investigating an issue with emails being sent to our support addresses. You will see the error message:

CyrenSupport@Cyren.com
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

You can reach our support team via phone and chat in the meantime.

Posted Jan 08, 2021 - 10:42 UTC

This incident affected: Cyren Inbox Security (Admin Portal), Threat Intelligence Services (URL Filtering, Anti-Spam, Malware Attack Detection, IP Reputation, Anti-Malware, ThreatLookup API), myEleven (Admin Portal), and Cyren Cloud Security (Admin Portal).

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