Migration of data center in UK to Germany (shutdown of old infrastructure)
Scheduled Maintenance Report for Cyren Cloud
The scheduled maintenance has been completed.
Posted Mar 09, 2020 - 01:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 08, 2020 - 21:00 UTC
We are going to migrate our data center in London, UK, to a new infrastructure in Frankfurt, Germany.

The migration of traffic to the new data center started on February 18th, 2020.
The UK data center will be shut down on March 9th, 2020.

During the migration we will publish the IP addresses of the new data center in Frankfurt and gradually change our DNS records so that traffic is routed away from the UK data center. At the end of the migration phase our data center in London will be removed from DNS. You should see no noticeable impact on your service since the service will be seamlessly provided by the other Cyren data centers.

As part of the migration the IP addresses providing Cyren services will change. This change should be transparent to most customers using the data center in UK as Cyren client will automatically resolve to the new IPs closest to the client. In cases where customers use IP addresses instead of DNS resolving of the ServerAddress, and in cases where there are firewall restrictions for connections between the Cyren engine and the Cyren data centers, the IP addresses should be updated according to the information below.

Anti-Spam & VOD - resolver%d.[unique_OEM_identifier].ctmail.com -
IP Reputation - iprep%d.[unique_OEM_identifier].ctmail.com -
URL Filtering - webres%d.[unique_OEM_identifier].ctmail.com -
Anti-Spam over WAN - ctasd[1-5].[unique_OEM_identifier].ctmail.com -
IP Reputation over WAN - ctipd[1-5].[unique_OEM_identifier].ctmail.com -
URL Filtering over WAN - ctwsd[1-5].[unique_OEM_identifier].ctmail.com -
Anti-virus signature Download - [customer_unique_ID].avdl.ctmail.com -
Static Download -

If you have any questions, please contact Cyren Support team.
Posted Feb 24, 2020 - 16:38 UTC
This scheduled maintenance affected: Threat Intelligence Services (URL Filtering, Anti-Spam, IP Reputation, Anti-Malware).