As of 09:00 UTC, access to the Italian data center has been restored and it was put back in service at 12:40 UTC. We are monitoring the situation while waiting for the root cause analysis from the data center service provider.
Posted 3 months ago. Jul 20, 2019 - 12:57 UTC
We suspect hardware failure is the reason for the Italian data center outage. Technicians were dispatched to check the issue on site. In the meantime, the data center was taken out of service and users are redirected to other available Cyren data centers.
Posted 3 months ago. Jul 20, 2019 - 04:25 UTC
We are investigating an issue with Cyren data center in Milan, Italy, which became unavailable at 00:04 UTC on July 20, 2019. Users may have experienced errors for a short period while failing over to another available Cyren data center.
Posted 3 months ago. Jul 20, 2019 - 01:21 UTC
This incident affected: Cyren Cloud Security (Web Security, DNS Security).