All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Anti-Spam Database Maintenance May 26, 07:00-08:00 UTC
We are going to perform a necessary upgrade to our Threat Intelligence Anti-Spam databases. False negatives and false positives reported during the maintenance window will be handled after the maintenance. The delay in report handling should be no longer than 60 minutes.
Posted on May 6, 12:19 UTC
Past Incidents
May 23, 2019
ThreatLookup service latency
Resolved - An issue was identified where some requests to the ThreatLookup service timed out.

The issue was resolved at 11:58 UTC.
May 23, 11:23 UTC
May 22, 2019

No incidents reported.

May 21, 2019
Service Alert for Cyren Cloud Security - Quarantine accessibility issue
Resolved - This incident has been resolved.
May 21, 18:24 UTC
Update - Upon Production roll-out of the Hot Fix attempting to address the Quarantine accessibility issue an undesired side-effect has been introduced which is preventing the display of the Email Tracking Logs.

Apologies for the inconvenience, we are aware and working hard to rectify these accessibility issues as fast as possible.
May 21, 11:24 UTC
Identified - An issue has been identified which is affecting the access to individual quarantine accounts. Admins are currently unable to view and recover messages. Quarantine Digest emails are being delivered as scheduled.

A Hot Fix is in progress and will be released upon verification.

For any urgent emails requiring to be recovered, please contact Cyren Support via support@cyren.com.
May 20, 14:39 UTC
May 19, 2019
Anti-Spam Database Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 07:01 UTC
Scheduled - We are going to perform a necessary upgrade to our Threat Intelligence Anti-Spam databases. False negatives and false positives reported during the maintenance window will be handled after the maintenance. The delay in report handling should be no longer than 60 minutes.
Apr 17, 11:26 UTC
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
ThreatLookup service latency
Resolved - This incident has been resolved.
May 15, 16:00 UTC
Investigating - An issue has been identified where some requests may timeout or respond after 30 seconds.
May 14, 08:00 UTC
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

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