All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2019
Resolved - A fix has been implemented and this incident has been resolved.
Sep 20, 08:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 07:36 UTC
Investigating - We are currently observing intermittent responses for the Cyren data center in France.
You may encounter some timeouts and temporary failover to one of the other fully operational data centers.
Sep 20, 06:58 UTC
Sep 19, 2019

No incidents reported.

Sep 18, 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 21:50 UTC
Scheduled - We will be undergoing maintenance during this time at which point accessing the Archiving configuration interface through the Cyren Cloud Security portal will be interrupted for approximately 10 minutes.

During the maintenance window, messages will be archived without any delay or interruption.
Sep 17, 14:52 UTC
Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 UTC
Scheduled - We will be performing an update to our URL miscategorization API during this time.
No customer impact is anticipated.
Sep 5, 14:04 UTC
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Resolved - This incident has been resolved.
Sep 11, 07:17 UTC
Update - The exact cause of the issue is not yet fully identified.

We adjusted the email routing so the queued emails are currently being delivered using both CES datacenters.

Due to the large amount of emails the delivery of all emails will take several hours while newly incoming emails might still get delayed because of the existing queue.
Sep 10, 15:16 UTC
Investigating - The remaining datacenter is currently experiencing severe packet loss for both in- and outgoing traffic.

Some Emails are getting delayed due to failing connections all of which will be delivered once the issue is resolved. No emails are getting lost.
Sep 10, 10:25 UTC
Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 10:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 17:44 UTC
Investigating - We are currently investigating this issue.
Aug 29, 14:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 12:39 UTC
Investigating - We are currently experiencing a performance issue affecting our French Data Center. This is impacting our Web Security and DNS Security services provided via this Data Center. The issue is under investigation.
Aug 29, 12:23 UTC
Resolved - The Datacenter is back up and has ben re-added to the DNS records as of 10:30 AM UTC.
Sep 10, 10:37 UTC
Identified - Since last night at 11:44 PM UTC one of the datacenters used for Cyren Email Security is no longer operational due to a network error. At 1:15 AM UTC all traffic was rerouted through the remaining datacenter and the DNS hostnames have been updated to only use the working datacenter.
All emails have been delivered, no emails were lost.
Customers might experience slight delays caused by connection timeouts due to DNS caching of the Cyren hostnames.
Sep 10, 09:00 UTC
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.