All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Cyren Inbox Security Operational
Admin Portal Operational
Outlook Add-In Operational
Remediation Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
Malware URL Operational
Malware File Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - This incident has been resolved.
Nov 19, 16:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 14:25 UTC
Identified - We identified an issue with the ThreatLookup service in our European data center. You might see some requests failing with an "Error 500".

We are currently working to deploy a fix.
Nov 19, 12:40 UTC
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 21:21 UTC
Identified - We are currently investigating an issue causing a degradation in detection performance. We have identified that the degradation began on 15-Nov-20 at 16:00 UTC. The root cause has been identified and a resolution is in the process of being implemented.
Nov 16, 11:41 UTC
Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC
Scheduled - We will be performing maintenance on the ThreatLookup service backend during this time.

No customer impact is anticipated. Some requests to the ThreatLookup service might fail.
Nov 10, 15:12 UTC
Nov 15, 2020
Completed - The scheduled maintenance has been completed.
Nov 15, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC
Scheduled - We will be migrating our Anti-Spam and Direct-to-Center servers to a new infrastructure in Ashburn, US.

We do not expect any downtime or effect on our customers. You might notice a short disconnect and re-connect when the failover from one infrastructure to the other happens.
Nov 10, 14:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:30 UTC
Scheduled - We are going to perform a hardware upgrade to our URL Filtering and Anti-Spam database servers.

During this maintenance window only existing detection results will be provided in response to client requests. Upon completion of the maintenance activity, all new detection data will be refreshed on the servers.
Nov 10, 15:34 UTC