All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2019

No incidents reported today.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Migration of France data center (shutdown of old infrastructure)
Completed - The scheduled maintenance has been completed.
Aug 15, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 UTC
Scheduled - In order to enable farther growth and scalability of our data center in France we are going to migrate it to a new infrastructure.

The new infrastructure is available already and the old infrastructure will be shut down on August 15th, 2019.

No action is required for Cyren Web Security service customers using automatic configuration through PAC file.

Cyren DNS Security customers and Cyren Web Security customers relying on IP addresses will need to update their configuration as follows.

In order to find the correct IP address, run the "ping" command to resolve the closest Cyren data center IP addresses:

ping wn1.cpsserv.com
ping wn2.cpsserv.com
ping wn3.cpsserv.com

The old IP address for the data center in France is 77.67.62.131 and should no longer be in use. The new IP address is 40.89.132.175.

The failure to update your configuration on time may result in service disruption.

If you have any questions please contact Cyren Support team.
Jul 22, 14:23 UTC
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Service Alert for Cyren GlobalView Cloud
Resolved - This incident has been resolved.
Aug 10, 08:12 UTC
Update - The correct DNS entries have propagated to the majority of DNS servers worldwide. We will continue monitoring the situation.
Customers who still cannot resolve the correct IP addresses are advised to clear their DNS cache on clients and servers to trigger an update.
Aug 9, 14:01 UTC
Monitoring - At around 09:00 UTC, an incorrect NS record for the domain ctmail.com started to propagate to DNS servers worldwide. We have identified and corrected the error at 10:12 UTC.
We are investigating the impact of the issue and monitoring DNS propagation worldwide.
Aug 9, 11:17 UTC
Aug 8, 2019

No incidents reported.

Aug 7, 2019
Spain Data Center Outage
Resolved - This incident has been resolved.
Aug 7, 13:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 12:42 UTC
Update - We are continuing to investigate this issue.
Aug 6, 19:14 UTC
Investigating - Investigating - We are investigating an issue with Cyren data center in Madrid, Spain, which became unavailable at 18:25 UTC on August 6, 2019. Users may have experienced errors for a short period while failing over to another available Cyren data center.
Aug 6, 18:25 UTC
Aug 5, 2019
Service alert for Cyren Web Security and Cyren DNS Security
Resolved - This incident has been resolved.
Aug 5, 12:57 UTC
Investigating - We are investigating an issue with Cyren data center in Milan, Italy, which became unavailable at 22:25 UTC on August 4, 2019. The data center was taken out of service at 23:00 UTC. Users may have experienced errors for a short period while failing over to another available Cyren data center.
Aug 4, 23:15 UTC
Aug 3, 2019

No incidents reported.

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