Cyren Cloud Status

All Systems Operational

Cyren Cloud Security Operational

Web Security Operational

DNS Security Operational

Email Security Operational

Admin Portal Operational

API Operational

Cyren Inbox Security Operational

Admin Portal Operational

Outlook Add-In Operational

Threat Intelligence Services Operational

URL Filtering Operational

Anti-Spam Operational

Malware Attack Detection Operational

IP Reputation Operational

Anti-Malware Operational

ThreatLookup API Operational

Intelligence Feeds Operational

IP Reputation Operational

Phishing Operational

myEleven Operational

Email Security Operational

Admin Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Migration of services in our Berlin data center Jul 19, 06:00-08:00 UTC

We are going to migrate some services in our data center in Berlin, Germany. During the migration some requests to our resolvers might fail.

The IP addresses providing Cyren services will not change.
Posted on Jul 14, 09:41 UTC

Past Incidents

Jul 16, 2020

No incidents reported today.

Jul 15, 2020

No incidents reported.

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

[Scheduled] Cyren Inbox Security Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 19:00 UTC

Scheduled - During the scheduled maintenance the Cyren Inbox Security admin portal will be unavailable and Cyren Security Outlook Add-In may take longer to scan emails.
Jul 7, 00:13 UTC

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

Missing log entries in Cyren Email Security

Resolved - The issue has been resolved and all log entries are now available in Cyren Email Security Reports and in mailtracking in my.eleven.
Jul 6, 18:51 UTC

Identified - We have identified an issue with email log entries missing in Cyren Email Security Reports and in mailtracking in my.eleven. We are working on a solution.

Should you need information on specific emails that you would normally search for in the reports or in mailtracking please open a ticket to support@cyren.com.
Jul 6, 11:33 UTC

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

Slow email processing by Cyren Email Security service

Resolved - The issue has been resolved.
Jul 3, 20:37 UTC

Update - We have applied a workaround to address the slow email processing.
The issue is still under investigation.
Jul 3, 17:22 UTC

Investigating - We are investigating a slow down in email processing by Cyren Email Security service.
Jul 3, 16:44 UTC

Delays in sending some messages through TLS in Cyren Email Security

Resolved - This incident has been resolved.
Jul 3, 17:15 UTC

Monitoring - Starting on June 19th around 21:26 UTC we have been observing a number of temporary errors while establishing TLS connections to some servers. We identified this issue to be caused by an error in the implementation of TLS 1.3 in the mail server software which is used by a part of our outbound infrastructure for Cyren Email Security. You might have received some temporary error messages or delay notifications when trying to send email.

We implemented a workaround until a new version of our mail server software can be rolled out.
Jun 22, 12:33 UTC

Jul 2, 2020

No incidents reported.