All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to improve scalability and stability of our data center in the UK we are going to migrate it to new infrastructure.

The new infrastructure is available already and the old infrastructure will be shut down on March 1st, 2020.

No action is required for Cyren Web Security service customers using automatic configuration through PAC file.

Cyren DNS Security customers and Cyren Web Security customers relying on IP addresses will need to update their configuration as follows.

In order to find the correct IP address, run the "nslookup" command to resolve the closest Cyren data center IP addresses:

nslookup wn1.cpsserv.com
nslookup wn2.cpsserv.com
nslookup wn3.cpsserv.com

The old IP address for the data center in UK is 84.39.153.38 and should no longer be in use. The new IP address is 51.145.110.24.

The failure to update your configuration on time may result in service disruption.

If you have any questions please contact Cyren Support team.
Posted on Jan 23, 08:54 UTC
Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 09:00 UTC
Scheduled - We will be performing an update to our reclassification API during this time.
No customer impact is anticipated.
Feb 10, 07:51 UTC
Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 UTC
Scheduled - We will be undergoing an urgent maintenance during this time.
No customer impact is anticipated.
Feb 12, 16:37 UTC
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020
Resolved - This incident has been resolved.
Feb 9, 09:47 UTC
Update - We are continuing to monitor for any further issues.
Feb 8, 21:34 UTC
Monitoring - All services have now been re-routed to alternate Data Centers and as such impact has been mitigated.
Feb 8, 09:20 UTC
Investigating - We are experiencing a connectivity issue affecting our UK Data Center.

This is currently being investigated with services being re-routed to our alternate Data Centers.
Feb 8, 09:11 UTC
Feb 7, 2020
Resolved - This incident has been resolved.
Feb 7, 14:26 UTC
Investigating - We have detected an issue with Cyren URL filtering service classifying amazonaws.com as "Spam Sites".

We are currently investigating this issue.
Feb 7, 14:19 UTC
Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

No incidents reported.