All Systems Operational
Cyren Cloud Security Operational
Web Security Operational
DNS Security Operational
Email Security Operational
Admin Portal Operational
API Operational
Cyren Inbox Security Operational
Admin Portal Operational
Outlook Add-In Operational
Threat Intelligence Services Operational
URL Filtering Operational
Anti-Spam Operational
Malware Attack Detection Operational
IP Reputation Operational
Anti-Malware Operational
ThreatLookup API Operational
Intelligence Feeds Operational
IP Reputation Operational
Phishing Operational
myEleven Operational
Email Security Operational
Admin Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We are going to migrate some services in our data center in Berlin, Germany. During the migration some requests to our resolvers might fail.

The IP addresses providing Cyren services will not change.
Posted on Jul 14, 09:41 UTC
Past Incidents
Jul 16, 2020

No incidents reported today.

Jul 15, 2020

No incidents reported.

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020
Completed - The scheduled maintenance has been completed.
Jul 12, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 19:00 UTC
Scheduled - During the scheduled maintenance the Cyren Inbox Security admin portal will be unavailable and Cyren Security Outlook Add-In may take longer to scan emails.
Jul 7, 00:13 UTC
Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020
Resolved - The issue has been resolved and all log entries are now available in Cyren Email Security Reports and in mailtracking in my.eleven.
Jul 6, 18:51 UTC
Identified - We have identified an issue with email log entries missing in Cyren Email Security Reports and in mailtracking in my.eleven. We are working on a solution.

Should you need information on specific emails that you would normally search for in the reports or in mailtracking please open a ticket to support@cyren.com.
Jul 6, 11:33 UTC
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - The issue has been resolved.
Jul 3, 20:37 UTC
Update - We have applied a workaround to address the slow email processing.
The issue is still under investigation.
Jul 3, 17:22 UTC
Investigating - We are investigating a slow down in email processing by Cyren Email Security service.
Jul 3, 16:44 UTC
Resolved - This incident has been resolved.
Jul 3, 17:15 UTC
Monitoring - Starting on June 19th around 21:26 UTC we have been observing a number of temporary errors while establishing TLS connections to some servers. We identified this issue to be caused by an error in the implementation of TLS 1.3 in the mail server software which is used by a part of our outbound infrastructure for Cyren Email Security. You might have received some temporary error messages or delay notifications when trying to send email.

We implemented a workaround until a new version of our mail server software can be rolled out.
Jun 22, 12:33 UTC
Jul 2, 2020

No incidents reported.