Cyren Cloud Status

All Systems Operational

Cyren Cloud Security Operational

Web Security Operational

DNS Security Operational

Email Security Operational

Admin Portal Operational

API Operational

Cyren Inbox Security Operational

Admin Portal Operational

Outlook Add-In Operational

Remediation Operational

Threat Intelligence Services Operational

URL Filtering Operational

Anti-Spam Operational

Malware Attack Detection Operational

IP Reputation Operational

Anti-Malware Operational

ThreatLookup API Operational

Intelligence Feeds Operational

IP Reputation Operational

Phishing Operational

Malware URL Operational

Malware File Operational

myEleven Operational

Email Security Operational

Admin Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2020

No incidents reported today.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

ThreatLookup Service in EU

Resolved - This incident has been resolved.
Nov 19, 16:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 14:25 UTC

Identified - We identified an issue with the ThreatLookup service in our European data center. You might see some requests failing with an "Error 500".

We are currently working to deploy a fix.
Nov 19, 12:40 UTC

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

Detection degradation in Anti-Spam service

Resolved - This incident has been resolved.
Nov 16, 21:21 UTC

Identified - We are currently investigating an issue causing a degradation in detection performance. We have identified that the degradation began on 15-Nov-20 at 16:00 UTC. The root cause has been identified and a resolution is in the process of being implemented.
Nov 16, 11:41 UTC

ThreatLookup Service in EU and US

Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 UTC

Scheduled - We will be performing maintenance on the ThreatLookup service backend during this time.

No customer impact is anticipated. Some requests to the ThreatLookup service might fail.
Nov 10, 15:12 UTC

Nov 15, 2020

Migration of Anti-Spam and Direct-to-Center servers in Ashburn, US

Completed - The scheduled maintenance has been completed.
Nov 15, 16:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 16:00 UTC

Scheduled - We will be migrating our Anti-Spam and Direct-to-Center servers to a new infrastructure in Ashburn, US.

We do not expect any downtime or effect on our customers. You might notice a short disconnect and re-connect when the failover from one infrastructure to the other happens.
Nov 10, 14:02 UTC

Maintenance of URL Filtering and Anti-Spam databases

Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:30 UTC

Scheduled - We are going to perform a hardware upgrade to our URL Filtering and Anti-Spam database servers.

During this maintenance window only existing detection results will be provided in response to client requests. Upon completion of the maintenance activity, all new detection data will be refreshed on the servers.
Nov 10, 15:34 UTC