Cyren Cloud Status

All Systems Operational

Cyren Cloud Security Operational

Web Security Operational

DNS Security Operational

Email Security Operational

Admin Portal Operational

API Operational

Threat Intelligence Services Operational

URL Filtering Operational

Anti-Spam Operational

Malware Attack Detection Operational

IP Reputation Operational

Anti-Malware Operational

ThreatLookup API Operational

Intelligence Feeds Operational

IP Reputation Operational

Phishing Operational

myEleven Operational

Email Security Operational

Admin Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 25, 2019

Service alert for Cyren Web Security

Resolved - To address the issue, Cyren has changed the default protocol of a PAC file delivery to HTTP. However, Cyren Web Security users must update the Web Security Agent settings to start using the PAC file over HTTP.

Please follow the instructions in the below article to apply the changes in your environment:
https://help.cyren.com/x/G8zEAw
Jun 25, 20:58 UTC

Identified - The issue has been identified and we are currently in the process of validating a resolution of hosting the PAC files on a HTTP site. A change in the latest Windows 10 version (1903) no longer allows PAC files to be hosted on HTTPS sites.
Jun 25, 13:45 UTC

Update - We are currently working on resolution of the issue.
Jun 24, 14:53 UTC

Investigating - We are currently observing an issue with PAC file in specific Windows version.
PAC file is not enforced in Edge, IE, and Firefox browsers on Windows 10 version 1903.
The issue is under investigation.
Jun 23, 12:47 UTC

Service Alert for Cyren Threat Intelligence Services

Resolved - This incident has been resolved.
Jun 25, 11:28 UTC

Identified - We are currently experiencing an issue with our Zombie Feed where the delta files are not being made available for customers to download.

This will be addressed once the scheduled Urgent maintenance is completed.
Jun 25, 09:21 UTC

Urgent Maintenance: IP Reputation database

Completed - The scheduled maintenance has been completed.
Jun 25, 10:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:06 UTC

Scheduled - We are going to perform an urgent hardware upgrade to our IP Reputation database servers. False negatives and false positives reported during the maintenance window will be handled after the maintenance. The delay in report handling should be no longer than 20-30 minutes.
Jun 25, 08:34 UTC

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

Service Alert for Cyren Anti-Spam

Resolved - The problem affecting Meeting invitations being rejected has been identified.

The issue has been resolved for Cyren Cloud Email Security customers, however Threat Intelligence Services customers are required to perform the following steps :

1) Stop all instances of ctasd
2) Clear local cache file (ctasd.cache)
3) Restart ctasd

We are investigating the root cause for this issue and why the earlier fix did not propagate without requiring a ctasd restart. Should you have any questions please contact our Support team.
Jun 17, 16:49 UTC

Update - We are continuing to investigate this issue.
Jun 17, 16:10 UTC

Investigating - We are experiencing an issue affecting Meeting invitations causing them to be rejected.
The issue started at 2019-Jun-16 07:02 UTC

We are currently investigating the issue.

Should you have any questions please contact our Support team.
Jun 17, 16:07 UTC

Network issue at Cyren US West data center

Resolved - This incident has been resolved.
Jun 17, 04:36 UTC

Identified - The issue has been identified as a power issue at the facility. We are working on restoring the service in the US West data center.
The issue did not affect front-end systems and customer Anti-Spam, URL Filtering and IP Reputation requests continued to function as expected.
Jun 17, 01:52 UTC

Investigating - We are investigating a network issue that started at 20:40 UTC.
Jun 16, 22:33 UTC

Jun 15, 2019

No incidents reported.

Jun 14, 2019

Migration of Tokyo data center (shutdown of old infrastructure)

Completed - The scheduled maintenance has been completed.
Jun 14, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 21:00 UTC

Scheduled - In order to enable farther growth and scalability of our data center in Tokyo, Japan, we are going to migrate it to a new infrastructure. The new infrastructure will be available as of June 9th, 2019, and the old infrastructure will be shut down on June 14th.

No action is required for Cyren Web Security service customers using automatic configuration through PAC file.

Cyren DNS Security customers and Cyren Web Security customers relying on IP addresses will need to update their configuration as follows.

In order to find the correct IP address, run the "ping" command to resolve the closest Cyren data center IP addresses:

ping wn1.cpsserv.com
ping wn2.cpsserv.com
ping wn3.cpsserv.com

The old IP address for the Tokyo data center is 202.147.4.251 and should no longer be in use. The new IP address is 23.100.99.98.

The failure to update your configuration on time may result in service disruption.

If you have any questions please contact Cyren Support team.
Jun 5, 12:47 UTC

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.